INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on wwww.12vtv.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. This credit card information will not be stored on our servers, but will only be used to process payments on our secure payment server. Contact information may be used in the future to allow us to inform you of products which may be of interest to you in the future.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
What are cookies?
Cookies are small files that get put on your computer by websites as you surf them. These cookies are used to store data about the sites you visit and how you use the sites.
We use Google Analytics (a service provided by Google) to gather anonymous data of how people are using this site and then provide us with visitor statistics, details of page views etc etc. All of these things mean that we can ensure we are providing you with products you actually want at the best prices.
If you are anti-Google you can opt-out of being tracked by Google Analytics at http://tools.google.com/dlpage/gaoptout.The cookies which Google places on your computer are called: _utma, _utmb, _utmc and _utmz, _qca.These cookies will stay on your computer and are harmless however, you can delete them at any time from your browser
USE OF YOUR INFORMATION
We do not store credit card details nor do we share customer details with any 3rd parties.
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us a firstname.lastname@example.org. We are entitled by law to charge a fee of £20 to meet our costs in providing you with details of the information we hold about you.